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TERMS & CONDITIONS

5.3 TERMS & CONDITIONS

Last Updated: June 12, 2026

These Terms & Conditions apply to all purchases made through the Evelyn and Sophia website. By accessing or using our website, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies published on our website.

  1. Acceptance of Terms

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all related policies.

  1. Product Information

We make every reasonable effort to ensure that product descriptions, images, pricing, and other information are accurate and up to date.

However:

• Product colors may vary slightly depending on screen settings and device displays.
• Typographical errors, pricing errors, or inaccuracies may occasionally occur.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

No rights may be derived from obvious errors or inaccuracies.

  1. Orders and Payment

Orders will only be processed after full payment has been successfully received.

Available payment methods may include:

• Visa
• Mastercard
• Shopify Payments
• Apple Pay
• Google Pay

Payment options may vary depending on the customer's location and device. Customers are responsible for ensuring that their selected payment method is available and authorized for use.

  1. Order Processing and Delivery

• Order processing time: 1–3 business days
• Estimated shipping time after processing: 1–7 business days, depending on destination

Products may be shipped directly from our suppliers located in China.

Customers acknowledge that:

• Delivery times are estimates only.
• Delays caused by shipping carriers, customs inspections, weather conditions, holidays, or other circumstances beyond our control may occur.
• Such delays do not entitle the customer to cancel an order or demand a refund.

  1. Returns and Cancellations

Please refer to our Refund & Returns Policy for complete return eligibility and procedures.

Orders cannot be canceled once they have been placed and entered into processing.

Customers agree not to initiate chargebacks or payment disputes before contacting us and providing an opportunity to resolve the issue.

  1. Limitation of Liability

To the fullest extent permitted by applicable law:

• We are not responsible for packages that are marked as delivered by the shipping carrier to the address provided by the customer.
• Customers are responsible for providing accurate shipping information.
• Our total liability for any claim related to a product or order shall not exceed the purchase price paid for the product in question.

In no event shall Hailey Harper be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.

  1. Intellectual Property

All content available on our website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Product descriptions
• Website design and layout

is the exclusive property of Hailey Harper and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

  1. Customer Complaints

Customer complaints may be submitted via email at info@evelynandsophia.com.

We aim to respond within five business days.

For complaints regarding product quality, sizing, defects, or damage, customers must provide:

• Clear photographs
• A detailed description of the issue
• The order number

Failure to provide sufficient information may delay the resolution process.

  1. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which Hailey Harper operates, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms & Conditions shall be resolved exclusively in the courts of the applicable jurisdiction, except where mandatory consumer protection laws provide otherwise.

  1. Contact Information

Evelyn and Sophia

Email: info@evelynandsophia.com