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SHIPPING & DELIVERY POLICY

5.4 SHIPPING & DELIVERY POLICY

Last Updated: June 12, 2026

We aim to process and deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

  1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking number via email.

  1. Delivery Time

After processing, estimated delivery time is 1 to 7 business days, depending on your location.

Please note that delivery times are estimates only and may be affected by peak seasons, holidays, customs inspections, or other delays outside our control.

  1. Shipping Method and Fulfillment Origin

To reduce waste and minimize environmental impact, orders may be shipped directly from our supplier located in China.

Depending on the destination country, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer.

Our shipping carriers include: UPS, FedEx, DHL, and other regional or international logistics providers depending on the destination.

  1. Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, destination, and selected shipping method.

  1. Tracking Responsibility

Customers are responsible for tracking their shipment using the tracking link provided via email.

It is the customer’s responsibility to monitor delivery progress, including checking whether the package is delivered to a local pickup point if applicable.

If there are delays or issues with your delivery, please contact us first at info@evelynandsophia.com before initiating any payment dispute or chargeback.

  1. Delivery Responsibility

Once a tracking update confirms that an order has been marked as delivered to the address provided at checkout, the responsibility for the package transfers to the customer.

Customers are responsible for ensuring that the shipping address provided is accurate. Any address errors must be reported within 24 hours of placing the order by contacting info@evelynandsophia.com.