REFUND & RETURNS POLICY

5.2 REFUND & RETURNS POLICY

Last Updated: June 12, 2026

At Evelyn and Sophia, customer satisfaction is important to us. However, we understand that there may be situations where you wish to return a product. Please read our Returns Policy carefully. If you have any questions, please contact us at info@evelynandsophia.com before initiating a return.

1. How Our Business Operates

Evelyn and Sophia operates using a direct-from-supplier fulfillment model. To reduce waste and minimize environmental impact, we do not maintain large inventories. Products that are not held in stock may be shipped directly from our supplier located in China.

As a result, approved returns must be sent to the return address provided by our supplier.

2. Return Eligibility and Request Process

You may request a return within 14 days of receiving your order by contacting info@evelynandsophia.com

• Return requests may only be submitted after the product has been physically received.
• Please include your order number and the reason for the return.
• Once approved, you will receive the appropriate return address and instructions.

3. Return Conditions

• A valid reason for the return is required.
• Products must be unused, unwashed, undamaged, and returned in their original condition with all tags and packaging intact.
• Items may be tried on but may not be worn beyond reasonable inspection.
• Sale or discounted items are not eligible for return unless defective or otherwise required by applicable law.
• Ordering multiple sizes with the intention of returning part of the order is discouraged and may affect return eligibility.
• Certain products are excluded from returns for hygiene reasons, including underwear, swimwear, and jewelry, unless unopened and unused.

4. Return Shipping Costs and Responsibility

• All return shipping costs are the responsibility of the customer, including any international shipping fees, customs duties, taxes, or import charges.
• Returned items must be shipped to the return address provided by our supplier.
• Customers are responsible for arranging and paying for return shipping.
• We strongly recommend using a trackable shipping service. Returns without proof of shipment may not be eligible for processing.

5. Alternative Resolution Options

Because international returns can be expensive and time-consuming, we may, at our sole discretion, offer alternative solutions such as a partial refund, store credit, replacement product, or discount on a future purchase.

Any such resolution will be discussed and agreed upon via email before a return is initiated.

6. Defective, Incorrect, or Damaged Items

If you receive an item that is defective, damaged, incorrect, or does not match your order, please contact us within 14 days of delivery at  info@evelynandsophia.com.

Your request must include:

• Clear photographs showing the issue
• A description of the problem
• Your order number

Without sufficient photographic evidence and a description of the issue, we may be unable to process your claim.

Upon review, we will work with you to determine an appropriate resolution.

7. Refunds

Refunds will only be issued after the returned item has been received and inspected at the designated return address (China).

If approved, your refund will be processed within 14 business days using the original payment method.

Original shipping charges are non-refundable unless otherwise required by law.

8. Order Cancellations

Orders cannot be canceled once they have been submitted and entered into processing.

Customers agree not to initiate chargebacks or payment disputes before first contacting us and providing an opportunity to resolve the issue.

If you have concerns regarding your order, please contact info@evelynandsophia.com before opening a dispute with your payment provider.

9. Shipping and Delivery Responsibility

We are not responsible for packages that are marked as delivered by the shipping carrier to the address provided by the customer.

Customers are solely responsible for providing accurate shipping information at checkout.

Address correction requests must be submitted within 24 hours of placing an order by emailing info@evelynandsophia.com

10. Contact Information

Evelyn and Sophia

Email:  info@evelynandsophia.com